David Tran

Founder and Chief Tax Advisor, Prime Path Advisory · 1 appearance on the record.

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A former software engineer at Uber and Salesforce, David Tran co-founded xFusion, an outsourcing agency providing customer support teams for SaaS companies. He also managed SaaS properties such as Shopstorm and advises high-income professionals and tech founders on tax strategies via Prime Path Advisory.

9statements → 4claims → 0claims resolved → 3.56/5average certainty → 1.89/5average debate potential →

4 not checkable as stated how the 4 claims stand · each chip opens the sources

4 assertions · 1 opinion · 2 insights · 2 disclosures · every statement was checked. The predictions and assertions are the 4 claims: statements the public record can support or contradict. 0 are resolved, and 4 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

What they said9 Episodes1

Everything David Tran said on Top Founders that made the record, most notable first. Filter by type, assessment or year in the ledger →

Insight

Tran sees major uncaptured value in international technical education

“So I think there's this major opportunity in the sense that the international market has education that it's probably not on par with, like, English, or, sorry, American education but it offers a lot of value and hasn't been captured, hasn't been captured by t…”

David Tran Sep 20, 2020 ▶ 10:25 XFusion Hits $20k/mo Helping You Scale Your Support Team

Opinion

Tran: Reinvesting in XFusion yields better ROI than public or private markets

“I want to reinvest this for as long as we can, because I feel like the ROI of that is better than anything else I can find on the public market, and even the private markets.”

David Tran Sep 20, 2020 ▶ 11:58 XFusion Hits $20k/mo Helping You Scale Your Support Team

Assertion Not checkable as stated

Tran: Outsourced Support Staff Retain Over Three Years, Driving High LTV

“I think when you get someone on with support, they usually stick around, based on the, like, industry metrics, three plus years, and that's some, that's a pretty, like, that leads to pretty good LTVs.”

David Tran Sep 20, 2020 ▶ 3:56 XFusion Hits $20k/mo Helping You Scale Your Support Team

Assertion Not checkable as stated

Tran: Support agency industry norm is 30% to 50% profit margins

“The industry norm is around 30 to 50% in profit margins”

David Tran Sep 20, 2020 ▶ 8:23 XFusion Hits $20k/mo Helping You Scale Your Support Team

Insight

David Tran: Hiring Direct Support Eats Founder Focus to Save Minor Cash

“For a lot of early founders, the most important thing to them is their time. Effectively the time is what either makes or breaks their company. And if they're trying to save a couple hundred dollars by hiring someone directly, it eats up a lot of focus.”

David Tran Sep 20, 2020 ▶ 17:40 XFusion Hits $20k/mo Helping You Scale Your Support Team

Assertion Not checkable as stated

Tran: Almost all XFusion support hires hold computer science degrees

“Almost, I think everyone we've had thus far as a computer science degree.”

David Tran Sep 20, 2020 ▶ 10:15 XFusion Hits $20k/mo Helping You Scale Your Support Team

Assertion Not checkable as stated

Tran: XFusion has been profitable from the very beginning

“We just don't see the need to like, it's a profit from the, it's profitable from the very beginning.”

David Tran Sep 20, 2020 ▶ 10:50 XFusion Hits $20k/mo Helping You Scale Your Support Team

Disclosure

Tran: Saved 10 years of living expenses while at Uber

“When I was working at Uber, my intention was to build up roughly 10 years of living expenses so I can just hit the ground running for 10 years. So even if I failed constantly for 10 years straight, I can at least pay for my cost of living in a relatively, like…”

David Tran Sep 20, 2020 ▶ 13:02 XFusion Hits $20k/mo Helping You Scale Your Support Team

Disclosure

Tran: XFusion plans to fund SaaS development from agency profits

“Our current priority is not so much SaaS, but we think that once we have sufficient profit, reinvesting our team's talent into SaaS is a no-brainer.”

David Tran Sep 20, 2020 ▶ 15:49 XFusion Hits $20k/mo Helping You Scale Your Support Team

Appearances (1)

Episode	Date	Speaking time
XFusion Hits $20k/mo Helping You Scale Your Support Team	Sep 20, 2020	4m

David Tran

Appearances (1)

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