Disclosure certainty 4/5 debate potential 1/5

Customerville spent up to $400,000 annually on Google AdWords inbound marketing

Max Israel · 1428 Bootstrapped and $12m in ARR. My kinda CEO! · Jun 22, 2019 · at 13:28

Max Israel, CEO of Customerville, discusses why the company phased out paid search advertising when selling six-figure enterprise contracts.

0:00 / 0:12exact quote · 12.7s
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“We kind of started out spending 50 to a 100,000 a year and then got up to the point where we were spending between three and 400,000 dollars a year on AdWords and related costs to drive an inbound marketing campaign.”

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Assertion Contradicted
Americans will receive over 40 billion customer surveys in 2019
“Like, you know, Americans this year will get over forty billion surveys and they all look like you're taking the SAT test.”
Max Israel Jun 22, 2019 ▶ 3:28 1428 Bootstrapped and $12m in ARR. My kinda CEO!
Assertion Supported
The enterprise feedback management industry is valued in the tens of billions
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Assertion Not checkable as stated
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“For the last two years, I've got a call from either a private equity fund or an M&A shop every single week, and I take them seriously.”
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Disclosure
Customerville's average enterprise client pays roughly $250,000 annually
“No, probably a quarter million a year as an average client.”
Max Israel Jun 22, 2019 ▶ 5:37 1428 Bootstrapped and $12m in ARR. My kinda CEO!
Assertion Not checkable as stated
Customerville serves between 50 and 100 enterprise customers globally
“So we keep those cards pretty close to the vest, but it's a number kind of, you know, between 50 and a hundred you know, globally.”
Max Israel Jun 22, 2019 ▶ 7:41 1428 Bootstrapped and $12m in ARR. My kinda CEO!
Assertion Not checkable as stated
Customerville is growing revenue between 50% and 100% year over year
“And then I would say about two years ago we started growing between 50 and a hundred percent a And today we're still at that kind of number.”
Max Israel Jun 22, 2019 ▶ 10:22 1428 Bootstrapped and $12m in ARR. My kinda CEO!
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