Kenneth Lee, founder of TravelFlan, discusses early subscriber traction with Nathan Latka.
Insight
Lee: Churn metrics don't fit travel businesses due to infrequent repeat trips
“The churn doesn't really apply in the travel industry because once one person goes travel, they don't come back to for travel for at least like six months and mostly like one or two years.”
Insight
Lee: Travel companies must focus on B2B2C because B2C churn hits 99%
“Our business, especially travel industry, the traveling service industry you have to focus on more on the B to B to C side, rather than B to C, because once you spend your money for the B to C, To acquire a user, the churn rate is almost, like, 99%.”
Assertion Not checkable as stated
Lee: TravelFlan Charges $10 Subscriptions, $15 Commissions, and $60K/Year for Data
“Customers, like commission part, we take up to 30% commission from the supplier side, so in average it's like 15 dollars, and subscription fee is like 10 dollars, average price is 10 dollars per service, and also the data is like the airlines and corporate spa…”
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TravelFlan Generated $120,000 in Revenue in 2015
“Total revenue in 2015 was 1201 120,000.”
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Lee: TravelFlan earned $20,000 to $25,000 in airline commissions in May 2016
“So, 20, 20, 25,000 dollars from airline.”
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Lee: TravelFlan generated about $50,000 in total revenue in May 2016
“Last month, last month's about 50,000 dollars.”