Neha Sampat, CEO of Built.io, details the company's customer acquisition costs and payback period to Nathan Latka.
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“Yeah, it's about at this point, about 80% of the first the annual contract value of the first year.”
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More from Neha Sampat
Disclosure
Neha Sampat: Built.io is fully bootstrapped with zero outside funding
“Still bootstrap never took a penny from anyone.”
Neha SampatOct 16, 2017▶ 3:46814: My Hero: $3m+ In Revenue in SF, She's Resisted Funding While Helping Companies Digitally Transform
AssertionNot checkable as stated
Neha Sampat: Built.io operates profitably unlike most Silicon Valley peers
“I operate at profitability, which nobody else I know really does.”
Neha SampatOct 16, 2017▶ 4:01814: My Hero: $3m+ In Revenue in SF, She's Resisted Funding While Helping Companies Digitally Transform
AssertionNot checkable as stated
Sampat: Built.io employs 192 people in India and 12 in SF
“So we are about 200 people. I have 192 people in India and 12 in San Francisco and one in Boise, Idaho.”
Neha SampatOct 16, 2017▶ 4:27814: My Hero: $3m+ In Revenue in SF, She's Resisted Funding While Helping Companies Digitally Transform
AssertionNot checkable as stated
Sampat: Built.io's annual contract value doubled to around $50K
“Our average ASP and I look at it mostly on an annual model is, is growing to about 50 K a year. And that's about doubled in size since last year.”
Neha SampatOct 16, 2017▶ 11:28814: My Hero: $3m+ In Revenue in SF, She's Resisted Funding While Helping Companies Digitally Transform
AssertionNot checkable as stated
Built.io has thousands of trial users and hundreds of enterprise customers
“On sort of a credit card trial basis, I would say we're in the thousands and on the paying customers that are on the enterprise side in the hundreds.”
Neha SampatOct 16, 2017▶ 11:58814: My Hero: $3m+ In Revenue in SF, She's Resisted Funding While Helping Companies Digitally Transform
AssertionNot checkable as stated
Sampat: Built.io is maintaining about 90% retention rate
“And I would say that it's too early to tell where we're going to go, but we're at about a 90% retention rate right now.”
Neha SampatOct 16, 2017▶ 13:42814: My Hero: $3m+ In Revenue in SF, She's Resisted Funding While Helping Companies Digitally Transform
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