Snyder: Complex enterprise platforms require high-touch handholding over self-serve onboarding
Scott Snyder · 1705 Would You Ever Put $1m Of Your Own Money In Before Turning on Revenue? · Mar 25, 2020 · at 7:29
Scott Snyder, founder of Solution, explains why complex SaaS tools for manufacturing SMBs require manual handholding rather than open self-service access.
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“This type of platform is more complex where it's, we're not gonna just, like, Open the floodgates and start trying to figure out how to use it. So it's much more handholding, doing a networking events, trade shows, and then going through and finding and identifying companies that are struggling and showing them how they can use the system to streamline their whole entire sales, marketing, and customer service.”
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