Gaurav Sharma, founder of cloud phone system JustCall, discusses customer retention and expansion metrics with Nathan Latka.
0:00 / 0:07exact quote · 7.6s
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“I can't give you the number in expansion because I haven't measured that, but it's always about one zero six percent as the retention.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
(the analysis reads context, assessments check outside sources). how →
“So it's actually like a six months payback, and that's like six-ish percent, so that's 12% a year.”
Gaurav SharmaJul 18, 2020▶ 14:32JustCall Hits $2.5m ARR, 60% Profits, Bootstrapped Helping 1600 Teams Use Cloud Phone Systems
AssertionNot checkable as stated
JustCall converts roughly 60% of product demos into paid customers
“So we normally convert like 60% demos into paid customers.”
Gaurav SharmaJul 18, 2020▶ 6:49JustCall Hits $2.5m ARR, 60% Profits, Bootstrapped Helping 1600 Teams Use Cloud Phone Systems
Disclosure
JustCall offers a 70% discount for the first month over free trials
“So another one thing so we don't give any free trials. So our first month is at 70% discount.”
Gaurav SharmaJul 18, 2020▶ 7:11JustCall Hits $2.5m ARR, 60% Profits, Bootstrapped Helping 1600 Teams Use Cloud Phone Systems
Disclosure
JustCall waited for 24 months of runway before increasing spending
“So what's the plan for last two years was, you know, I can make enough money to pay people for next 24 months. So now that we have money in the bank and we are safe for next two years, now we can spend money.”
Gaurav SharmaJul 18, 2020▶ 9:39JustCall Hits $2.5m ARR, 60% Profits, Bootstrapped Helping 1600 Teams Use Cloud Phone Systems
AssertionNot checkable as stated
Bootstrapped JustCall operates at close to a 60% EBITDA margin
“Yeah, that's close.”
Gaurav SharmaJul 18, 2020▶ 10:49JustCall Hits $2.5m ARR, 60% Profits, Bootstrapped Helping 1600 Teams Use Cloud Phone Systems
Disclosure
JustCall distributes 20% to 30% of annual net profits to employees
“So what we do is we take out about 20% to 30% of the profits after the year end, the financial end. And then we have this formula built in where the money's divided among people depending on that formula. So formula, it's actually based on how, for how long yo…”
Gaurav SharmaJul 18, 2020▶ 11:09JustCall Hits $2.5m ARR, 60% Profits, Bootstrapped Helping 1600 Teams Use Cloud Phone Systems
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