Suter: CRMs miss valuable relationship data trapped at the messaging layer
Guy Suter · EP 529: $10m Raised, Pre-Revenue, Notion.ai Adds AI to Email Messaging with Co-Founder Guy Suter · Jan 4, 2017 · at 6:45
Guy Suter, co-founder of Notion.ai, breaks down the disconnect between messaging apps and enterprise CRM systems.
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“The problem that I see in the gap there is that we've got all this great data about the meaning of our relationships and what's going on down here at the message layer. But a lot of times, like we don't start tracking or, you know, having any kind of assistance and managing those people that we're interacting with until years go by. You might know somebody for years before you put them in as a lead in your CRM or something. Right. And so there's a big missing, you know, opportunity there, I think for us individually, certainly, but it's definitely for teams.”
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