Levy: Logz.io self-service churn is under 10% annually
Tomer Levy · 748: How to Use Open Source Project As Lead Gen from $3m+ ARR Founder · Aug 11, 2017 · at 16:29
Tomer Levy, co-founder and CEO of cloud analytics platform Logz.io, discusses customer retention metrics across self-service and enterprise cohorts.
0:00 / 0:03exact quote · 3.9s
720p mp4 · rendered on demand · StarZero watermark
“It's still single digits yearly, like still less than 10% yearly.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Tomer Levy
Commercial open-source succeeds when the free software is painful to scale.
“The open source has to be good enough to get started, good enough, easy to get started and use it, so it will have mass distribution, but it has to get to a point where it's hard to scale it, it's hard to make it production grade, and this is where commercial …”
Levy: Logz.io ranks number one on Google for ELK production searches
“Today, we would we're the number one contributor of content to the ELK community. So if you search Google for ELK or AWS, ELK in production, we're number one in Google in all of these searches.”
Levy: Logz.io competes mostly with engineers managing open-source tools
“We actually compete mostly with engineers setting up their own open source, and that's an interesting competition.”
Customer churn for Logz.io accounts paying over $10,000 annually is near zero.
“And on the, once you pay, I would say, 10 K a year, I would say very close to zero.”
Levy: Security teams represent about 25% of Logz.io's customer base
“About a quarter of our customers are actually security teams that also need to monitor log files, monitor log events, and kind of correlate to understand threats and attacks.”
Logz.io enterprise pricing starts at $50K, scaling to hundreds of thousands.
“One of them is the SMB. Usually would pay about 10 K, 10 to 15 K a year for the product. And on top of it, we have what we call SME, small, medium enterprise would usually pay 50 K per year minimum, and then would go to a few hundred K's for the high end enter…”