SweetCX

“About 800 grand.”

“So our clients to begin with were folks like Lexus and Wells Fargo no small names and most of the clients we have are still with us because they found that it is a very valuable tool for their ongoing success.”

“The past two years, we've had a hundred percent conversion. We had one company drop out because they decided that they weren't going to focus on CX anymore, but we have a really high conversion rate of probably about 80% and a retention rate of the same as wel…”

“We have about 30.”

“We've had three million dollar years. And we have on average now about half a million in pure consulting that doesn't run through sweet CX.”

“We're at the point where it would be really interesting to find a powerful engine, big sister brother company who can take on some of the sales functions and some of the back office functions. And let us do more in the thought leadership and development of new…”

“We're in the top quartile of Forrester Wave and several analysts”

“So then the question is, did you upsell other customers to make up the 20,000? Yes, yes. Okay, so you're above a hundred percent net dollar retention then? Correct.”

“The consultancy has been around since 2002 bootstrapping and profitable and sweet CX has been around since 2013 and sweet bootstraps and profitable”

“We've been growing about 20% a year, year over year for the last two or three years, even with COVID.”

“So it, the annual enterprise view is a roughly 26,000 dollars, and then there's a 10,000 dollar kickstart to get people going. We have clients who pay us over a 100,000 dollars a year to guarantee their time so that we can coach them and help them as well.”

“We have five virtual full-time people. So we are a gig group where five of us are working full-time, several on contracts, several employees, and then we can expand up to 18 people depending on the workload and what's needed.”

“Little less than 700 and change, I think. Right. 700 and change was my exposure.”

“So I think it was, it ended up being two X with some kickers, if, you know, if it could go up all the way to three X if certain, kind of, obviously, benchmarks are met.”

“We plug a hole for QuestionPro because they didn't have a tool to pull a lot of their different products and tools together. And they fill a lot of little holes for us because they have the tools that we normally use on the consulting side of the business.”

“Because he wanted an asset deal, because he can write a hundred percent of the cost of the company down and immediately in year one.”

“We are a qualified SB-twelve-o-two company, which in short terms means that we incorporated under the terms that if we stayed in business for five years and then we sold under this particular incorporation phase, we had no capital gains for any of the sharehol…”

“Probably four months of up and back, with a couple of little halts in the middle we came to an agreement, and we sold the intellectual property of the consulting firm to Sweet CX, and then the team at Question Pro purchased Sweet CX. So that was back in Octobe…”

“What we actually did, interestingly enough, is a couple of my shareholders said that they would waive their shares so that we could then pump those up a little bit. And the two founders who did most of the work, my CTO and myself, we get a little bit of a bump…”

“Well, because we did an installment sale.”

“We're expected to do between 1.8 and two million.”

“And in the meantime, we got a whale of a client one that had been our client for a couple of years. Doubled again what they had been doing from a functional perspective with us, and I think our contract was 550,000.”