StarZero All shows Try the podcast clipper →

SupportNinja

also referred to as: support ninja

8 statements across 2 episodes · 4 bullish · 0 bearish · 1 people on the record · first statement Jun 30, 2016 by Cody McLain · said 21 times in 3 episodes since 2016 · across every show →

Mentions by year

brought up most by Cody McLain (12), Nathan Latka (9)

tap a year for its mentions
00811522016201720182019202020212022episodesmentions
0122016201720182019202020212022episodes it came up in
007.511522016201720182019202020212022episodesmentions per episode
2022 11 mentions in 1 episode
2016 10 mentions in 2 episodes 5 per episode

every mention, scene by scene, with the transcript →

Everything said about SupportNinja, oldest first

Jun 30, 2016 neutral
Assertion Not checkable as stated
SupportNinja employs over 100 agents in the Philippines
“Our team size in the Philippines, we have a little over a hundred agents. Our team size here in the U S there, everybody's working remotely right now. We have about five.”
Cody McLain Jun 30, 2016 ▶ 19:38 EP 341: 15 Year Old Sells Company, Creates and Sells 3 More for Almost $1M with Cody McLain of SupportNinja
Jun 30, 2016 bullish
Assertion Not checkable as stated
SupportNinja reached $1 million in annual contracts within 14 months
“Now that we're about 14 months into it we've actually surpassed a million dollars in annual contracts and we're able to actually work with some of the biggest tech companies out there, which is absolutely amazing.”
Cody McLain Jun 30, 2016 ▶ 14:14 EP 341: 15 Year Old Sells Company, Creates and Sells 3 More for Almost $1M with Cody McLain of SupportNinja
Jun 30, 2016 positive
Assertion Not checkable as stated
Traditional BPO firms ignored startups in favor of large corporations
“And so I saw that there's a, there's something called BPO business process outsourcing, and it's been around for decades and it mostly services very high end corporations. And so I saw a need in the market to actually service these smaller end startups, whethe…”
Cody McLain Jun 30, 2016 ▶ 13:35 EP 341: 15 Year Old Sells Company, Creates and Sells 3 More for Almost $1M with Cody McLain of SupportNinja
Jun 30, 2016 positive
Disclosure
McClain retains 100% equity in SupportNinja without raising outside capital
“As well as the fact that I haven't had to take any outside capital and been able to retain all my equity is fantastic.”
Cody McLain Jun 30, 2016 ▶ 14:30 EP 341: 15 Year Old Sells Company, Creates and Sells 3 More for Almost $1M with Cody McLain of SupportNinja
Oct 17, 2022
Assertion Supported
A top expense app's 'smart scanning' was secretly powered by offshore humans
“Or there's another company, a very popular expense company that allows employees to expense receipts. And they would have a feature called a smart scanning feature where you could take a picture of the receipt and then it would extract. But that wasn't a smart…”
Cody McLain Oct 17, 2022 ▶ 27:00 How I bootstrapped to $20m in 5 years (and 3 growth channels I used to hit first 100 customers)
Oct 17, 2022 bullish
Assertion Not checkable as stated
Support Ninja grew from $3.9M to $25M ARR in four years
“We had about 3.9 million back in 2017. I founded the company in 2015 and 20 21. It almost hit twenty five million in ARR.”
Cody McLain Oct 17, 2022 ▶ 3:34 How I bootstrapped to $20m in 5 years (and 3 growth channels I used to hit first 100 customers)
Oct 17, 2022
Assertion Not checkable as stated
Support Ninja acquired its first BPO client using only Google Ads
“So Support Ninja started just as a website. I didn't do any investment other than I built a website and I put in some Google ads and we got our first customer, which ended up being this customer called Cleanify, which was this cleaning agent service nationwide…”
Cody McLain Oct 17, 2022 ▶ 17:59 How I bootstrapped to $20m in 5 years (and 3 growth channels I used to hit first 100 customers)
Oct 17, 2022
Assertion Not checkable as stated
Most of Support Ninja's early clients churned during onboarding
“And the other issue was that the majority of our clients, they would end up dropping off on this onboarding period.”
Cody McLain Oct 17, 2022 ▶ 20:12 How I bootstrapped to $20m in 5 years (and 3 growth channels I used to hit first 100 customers)
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 2,600 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.

Try the podcast clipper Learn more