sales

“We're over 50 people and more than half of the team is in sales.”

“Like sales is no longer bravado, lone cowboy, do whatever it takes to win. Some people win, some people lose. Sales is becoming a very scientific game in which you need to optimize the time of the rep and the activity that they take to get the most juice out o…”

“Everything's an experiment the first two years in sales, right? There is no, here's the playbook for everybody.”

“Part of the challenge with customer success is they've been fault, been fed a false belief system that sales is bad.”

“Your sales are variable, and so should your head count be.”

“This year is all about growth, and if you can, if you have sales, you know, the sort of, like, dollar in, dollar out type of at least aspiration for a sales team of saying, okay, if I hire one more rep, get them productive, we can then kind of achieve the grow…”

“Particularly, I think that the big moment is that kind of handover from sales to customer success. That's where we found a lot of bottlenecks that we've been solving that has made an impact on our Gross margin as well.”

“Sales is often a symptom. It's not the root cause. The root cause could be that, you know, you've not done the positioning right. You've not allowed the customer to have the conversation placed in the right box in their head.”

“So other than teachers and nurses, sales consistently report the highest stress levels out of all occupational groups, which makes sense for anybody that's done sales, right?”

“And so we launch this and that feature flag to 100%. It's done, but it's not. And the teams don't know about this. They can sell it. They don't know, like, how it works and all those things. So this is very important to kind of, like, close the loop and Capita…”

“It's easy to stretch a software but actually it's hard to stretch the sales and to stretch the experience and just, and the marketing and this type of activities.”

“If you're there now trying to figure out how you're going to reinvent how people buy from you, stop. Like, just call it sales, is my advice.”