onboarding
4 statements across 4 episodes · 0 bullish · 1 bearish · 4 people on the record · first statement Mar 27, 2018 by Steve Hartert · across every show →
Everything said about onboarding, oldest first
Mar 27, 2018
Hartert: Advanced product features drive long-term SaaS customer retention
“When we show them how to create, say an online payment form or how to create an online survey or how to make an ex more extensive kind of form that uses things like conditional logic, when they start to see the sophistication that the product actually has, Tha…”
Jul 18, 2023 neutral
Smajic: GetAccept requires a two-week in-person HQ onboarding for sales hires
“We have a very rigid onboarding. Two full weeks, including evenings. They come to our office, our HQ. Everyone gets the same onboarding and they get clear plan for the first period, clear expectations where you should be when it comes to all the different assi…”
Jul 21, 2023
Dec 17, 2024 negative
Poor SaaS retention is usually flawed onboarding, not pricing and packaging
“You're analyzing your business. You're looking for profitable, efficient growth paths, and you think that the issue is pricing and packaging. Most of the time, it is not pricing and packaging, right? So most of the time, the reason that you have the easiest th…”