Nicolas Dessaigne
3 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Nov 3, 2019 by Nicolas Dessaigne · said 4 times in 1 episodes since 2019 · across every show →
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brought up most by Eric Horesnyi (4)
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2019 4 mentions in 1 episode
Everything said about Nicolas Dessaigne, oldest first
Nov 3, 2019 positive
Dessaigne: Algolia forced early software engineers to handle all customer support
“And so we decided very early not to have any support team, for example. Because we wanted to make sure everyone in the company was user facing and really felt the need and the pain of the customers. So support was done by engineers.”
Nov 3, 2019
Dessaigne: Algolia is creating a 24/7 support team but keeping engineers involved
“And as we speak, we're actually creating a support team now, dedicated support team mostly to be able to do 24 seven support and have a higher quality of support and response time. That's great. But we still ask our engineers to participate to that.”
Nov 3, 2019 positive
Dessaigne: Algolia's net retention lands between 120% and 125%
“Yeah, we're above a hundred percent. Okay. Largely above 100% retention. It's between like I mean, the return is going to end up between one 21 25, depending of like depending of the year, depending of the segment, but that's basically it.”