Dessaigne: Algolia forced early software engineers to handle all customer support
Nicolas Dessaigne · 1562 Why $40m ARR Algolia CEO Believe Developers Should Do 1 Day of Support Per Month · Nov 3, 2019 · at 7:30
Nicolas Dessaigne, co-founder and CEO of Algolia, explains early organizational choices to Nathan Latka.
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“And so we decided very early not to have any support team, for example. Because we wanted to make sure everyone in the company was user facing and really felt the need and the pain of the customers. So support was done by engineers.”
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