Madwire

“The churn in the new account bucket is usually about 50%. So of the accounts that we open, about half of them will move into the core customer. SPEAKER_01: That's annually. Nathan Latka: That's over the first year. JB Kellogg: That's over the first year.”

“Now our CAC's around 3000. It's a little bit more than that. And so when you look at our average account size coming in the door, which is right around 1500, usually in month three is when we start to become profitable on that account. We have a six month agre…”

“We have talked about dividends in the future and that sort of a thing, but for us, honestly, I think our vision is all that we're on a good roadway here, and if it's IPO that's kind of where we're targeting over the next two to three years, and we figure that …”

“It actually after 18 months turns to a negative churn, which means essentially people are upgrading at a higher rate than we are seeing in loss. So the book is actually growing month over month.”

“We don't do any cold calls of any kind. These are all inbound leads off of our website. Currently we generate about 6000 a month.”

“The way that we rate employees now, which is attitude, effort, performance. If the attitude and effort are good, we'll be very long suffering on performance. If either one of those is very short leash, so it's kind of a short leash, long leash look at it.”

“Total customers right now, when you, we just acquired a payments company, so that, you know, added to that total, but it's about 10,000 active customers right now.”

“With our service based businesses or services the margins right in that. 60 to 80% range.”

“Yeah, we do do a revenue share every month and that's to the entire company, even without stock options.”

“There is a small pool that we've set aside for leaders. And so we give them stock options when you move into leadership. And so that it's about 10% is what the pool is.”

“Right, right on pace for that about right now in terms of the run rate.”

“So the incoming accounts now, the average account size is around 1500 a month MRR.”

“In 2014, we did bring on some partners two small partners at that point, and we raised about 7.5 million at that juncture. We really haven't used any of that capital. We really just felt like we needed it. It's still there. It's literally still there.”

“Even if we had the greatest, you know, small business platform in the whole world for small business, there wouldn't be a lot of utilization without the service piece. We literally need to do the work for them. So we put together kind of the do it for me model…”

“It's changing a little bit with our onboarding, but we're right in the 175,000 range.”

“We try to give our sales team about 60 leads per person. They have the highest closing ratio if you supply that many. If you give them less, they have too much time on their hands. If you give them too much, they close not as many because they don't have enoug…”

“We've not.”

“It's more like 50%. We'll make it to that twelve-month mark.”

“We have his legacy payments accounts, which are more of like an ISO model, because we acquired a company called SilverEdge two years ago. So with them, it's close to a billion, but if you exclude them and just- Annually? Yeah. Annually.”

“Our account per person ratio now is about 50 accounts per person, which is better than HubSpot and Sprout Social.”

“And we expect that to improve to about 1.5% over the next 24 months with payments and some other business management tools that we've built into the platform.”

“Well, we have 20,000 customers, and so when you look at it globally, it's about 500 dollars per month per customer, about 6000 per year.”

“About 35% of our accounts are e-commerce.”

“We have targets about this time next year to be in that hundred and fifty million range or so we feel pretty good about so that's what we're kind of marching towards”

“We're trying to get that into that 15 to 20% range here over the next year, which we think is very doable which would put us, you know, we're trying to align to that rule of 40, kind of, where our growth is going to be that 25% plus area and our EBITDA is righ…”

“And so what we're seeing so far is 65% adoption rate. So users buying marketing three 60 right now, but 65% are activating payments.”

“Yeah it's right. It's between three and 4000, depending on the month.”

“Today, we're our logo churn on core customers, which a core customer is a customer that's been with us 12 months or more is about 2.8% per month.”

“And then one thing that makes us different than really any company in the SaaS industry is we also have the talent component. So if you want to build essentially an outsourced marketing team through the platform with us, you can actually do that too. We don't …”

“Right now our 500 people is like 60 in, in tech. We have about 200 in sales. And then we have- All have quota. Yeah. Yeah. 200 in sales. We have a hundred, which is acquisition sales and a hundred, which is retention sales. So they're upselling, cross selling.…”

“It'd be nice to have a hundred million or more on the balance sheet that we could work with.”

“80% of our new customers do sign up for a marketing program.”

“So a good percentage do churn in the first year. It's not nine out of 10, but it is about, you know, probably close to 60%, 50, 60%. We'll churn, but we capture, recapture our marketing costs.”

“We are looking for, you know a possible new partner that sees in that vision and buys into that that would be excited about that for additional gunpowder, but we have no shortage of opportunities. We have a huge list of opportunities. We're actively talking wi…”

“If last year didn't happen, we'd probably be in the one 20, the 30 range right now.”

“Revenue at that time was, I feel like our recurring was like fifteen million a year or something like that, maybe 20, right in that range.”

“Yeah. About 60. Yeah.”

“It's been growing a lot, but we think it'll flatten out probably be like 20% monthly growth here over the next couple of years.”

“I think it was in like the forty million range, right in that area.”

“Seven million. Yeah. Seven and a half. Yeah.”

“So in addition to our platform, which is 395 dollars a month, You can add on additional subscriptions for the marketing component. And so that pushes, you know, our new accounts coming in the door today are averaging about 1800 dollars a month, right in that a…”

“MRR today is right around eight million, right in that range.”

“Total customers paying. Yeah, that's about 20,000.”

“We're currently onboarding about 75% of our new accounts to payments.”

“Well, we're about a million a month right now is about what our average is.”

“And we were for the first five years legitimately.”

“Our core customers is a customer that's been with us over 12 months and our core customer churns really good. It's like one and a half percent per month.”