StarZero All shows Try the podcast clipper →

customer support

2 statements across 2 episodes · 2 bullish · 0 bearish · 2 people on the record · first statement Aug 28, 2018 by Yannis Psarras · across every show →

Everything said about customer support, oldest first

Aug 28, 2018 positive
Insight
Psarras: Customer support is the primary way to beat churn in SaaS
“I think personally that support in this business is basically the way to be churned.”
Yannis Psarras Aug 28, 2018 ▶ 7:53 1130 "We're way cheaper than Mailchimp", is that enough?
Sep 20, 2020 positive
Assertion Not checkable as stated
Tran: Outsourced Support Staff Retain Over Three Years, Driving High LTV
“I think when you get someone on with support, they usually stick around, based on the, like, industry metrics, three plus years, and that's some, that's a pretty, like, that leads to pretty good LTVs.”
David Tran Sep 20, 2020 ▶ 3:56 XFusion Hits $20k/mo Helping You Scale Your Support Team
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 2,600 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.

Try the podcast clipper Learn more