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customer churn

3 statements across 2 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement Feb 2, 2017 by David Darmanin · across every show →

Everything said about customer churn, oldest first

Feb 2, 2017
Assertion Not checkable as stated
Hotjar's net churn is half its gross churn due to expansion
“Our net churn, that is like half our customer churn. So essentially what's happening is we're dropping the smaller customers, but we are retaining and expanding the bigger customers.”
David Darmanin Feb 2, 2017 ▶ 10:57 EP 558: 2 yr Old HotJar Passes $500k MRR Helping 10,000 Customers See What Website Visitors Are Doing with CEO David Darmanin
Feb 2, 2017
Assertion Not checkable as stated
Hotjar's monthly customer churn rate is slightly over 5%
“So let's say the customer churn is just slightly over five, right?”
David Darmanin Feb 2, 2017 ▶ 11:27 EP 558: 2 yr Old HotJar Passes $500k MRR Helping 10,000 Customers See What Website Visitors Are Doing with CEO David Darmanin
Oct 14, 2021 positive
Assertion Not checkable as stated
Luis: Casebook has experienced only one churned customer
“Our churn numbers are ridiculously low in that we've had one customer turnout. And that was because the organization we were dealing with actually ran out of money. And so it couldn't pay us anymore.”
Tristan Luis Oct 14, 2021 ▶ 5:23 Case Management Software Hits $200k MRR Bootstrapped, Now Raising
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