Design agencies should avoid money-back guarantees to prevent client exploitation
Rich Yoon · 5 Simple Steps To Get a Bootstrapped SaaS Acquired · Aug 4, 2025 · at 3:26
Rich Yoon, founder of productized agency Jet Designs, discusses operational challenges and early customer exploitation on Startup Acquisition Stories.
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“At the time we had a money back guarantee for the first one. So they would, Use us for like three weeks, almost like a month and like a few days before they'd like cancel. So that really sucked. And I don't think I'd recommend other founders.”
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