Rich Yoon, founder of productized agency Jet Designs, explains how he acquired early clients to host Andrew Gazdecki.
Insight
Design agencies should avoid money-back guarantees to prevent client exploitation
“At the time we had a money back guarantee for the first one. So they would, Use us for like three weeks, almost like a month and like a few days before they'd like cancel. So that really sucked. And I don't think I'd recommend other founders.”
Insight
SaaS startups provide higher retention for design agencies than one-off projects
“So I think that the startups that really stayed with us the longest and they're still clients you know, for the over, over a year now, they really need help on like iterative stuff. So if they're building like a SaaS you know, It's not just like a one-off thin…”
Insight
Selling founders should prioritize closing a deal over maximizing valuation
“There was like a quote, something like, you know, any deal is better than a strikeout or something like that. And that, that was like, Hey, like, I think that was, that's true. And a lot of, I think I see listings on there where vendors want to get, obviously …”
Assertion Not checkable as stated
Micro-acquisitions attract inbound from PE, agencies, and solo founders
“Just the inbound that I got with Just so many different people, like PE firms, and then, like, solo founders, as well as, like established, like, actual agencies, like, marketing agencies that wanted to, you know, expand to, like, design services and stuff”
Disclosure
Yoon structured post-sale transitions as three free weeks, then weekly pay
“So that is it's three weeks for sure. And then after that, it's like for every week, additional week, it's like you know, additional pay type of thing.”