The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 10 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Lang: Rushing SMB onboarding actually lowers successful go-live rates
“Meaning sometimes, you know, you think that, oh, like more momentum is a good thing and let's, you know, onboard you really quick. Let's go live next week. But actually the success rate drops quite a bit when you push that hard for it because you know, you wan…”
Lang: Mangomint incentivizes sales reps to keep initial deal sizes smaller
“We don't actually want you to buy payroll on day one. Like we will actively discourage you. We incentivize our sales reps to keep the deal sizes lower at the time it closes because the chance of success is that much higher. And we know that, hey, once they are…”
Lang: SMB SaaS cannot scale if CEOs help close $6,000 deals
“When you built like a high velocity sales motion, you gotta find the systems to make it scale. And it can't be that, oh, you know, we need someone to help close to steel. Let's bring in the CEO when the deal size is only like, you know, six, seven, eight K ACV…”
Lang: Mangomint's CEO has not joined a sales call in 1,500 deals
“I haven't been talked to any sales prospect of the last, let's say, 1500 customers that we onboarded.”
Lang: Mangomint is approaching $1B in annual payment processing
“We're coming up on like processing almost a billion dollars in transactions annually”
Lang: SMBs only use five or six universal multi-product add-ons
“You want to go after Products that have potentially a hundred percent time, right? Where it's a hundred percent of your install base. And it turns out there's not that many of these, right? Cause like, you know, if you go down the stack of like what a small bu…”
Lang: Vertical SMB SaaS expansion relies entirely on cross-selling new products
“When you think about NRR with most enterprise software, a lot of it comes from seat expansion where you just get more folks to use your tool. We don't have that, right? Like there's none of that going on. So the expansion can only come from selling them new pr…”
Lang: Mangomint offers mid-month refunds with no questions asked
“We don't have contracts, so anybody can leave anytime they want. And we even like refund them like mid month, no questions asked. So we intentionally want to make it easy to leave Mangamin because that way we know that the customers that use us and pay us, the…”
Lang: Post-COVID spa front-desk wages jumped to $20-$23 per hour
“Where those like front desk workers you know, you think about a spa with 10, 15 providers, they would normally have three, four providers that is before COVID and each of them get paid like 13, 14 bucks an hour. Now that same business has to make it work with …”