Simons: End-user NPS is the key leading indicator of SaaS growth
Jay Simons · Jay Simons, President @ Atlassian - The Inside Story Through IPO · Jul 7, 2017 · at 24:01
Jay Simons, President of Atlassian, explains how bottom-up user satisfaction drives organic software expansion even across non-technical departments.
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“So like end user NPS is probably like the important, ah, leading indicator of future growth. Like if your end users aren't happy, you know, even if I'm a Workday user, and if I'm not happy, long term that's not a great thing for Workday, even if the HR person loves them.”
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