Bendov: Sales Reps Spend Roughly 75% of Time on Non-Selling Tasks
Amit Bendov · The Future of AI in Sales with Gong’s CEO and Co-Founder Amit Bendov · Jun 13, 2024 · at 3:38
Gong CEO Amit Bendov discusses sales rep time allocation and administrative overhead with Jason Lemkin at SaaStr Europa.
0:00 / 0:10exact quote · 10.3s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“Reps spend about 75% of their time on non-selling time. If you measure the hours that their customer facing, it's 25%, sometimes even less.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Amit Bendov
Bendov: AI will eliminate specialized sales roles like SDRs and CSMs
“The second, I think, is blending of a role. There'll be no more SDRs, CSMs, AEs, BDRs, XDRs, all of these. I see them converging into one role, essentially.”
Bendov: Generative AI operates as System 1 thinking and is not smart
“Actually, the one thing most people don't understand is actually, it's not very smart. It's, if you've read kind of book like system one syncing system, Two thinking, right? So this is like AI generated value system one thinking, right? It's not, it doesn't re…”
Bendov: Autonomous AI Will Dwarf Cloud by Capturing Payroll Budgets
“The third wave is autonomous application with AI, that's gonna dwarf everything, that it's gonna be like a much bigger than cloud, because it touches into payroll, right? It comes from a different budget. We're not quite there right, but think about if you go …”
Bendov: Traditional software user interfaces will disappear and be replaced by speech
“If I'm right, it's going away because I'm gonna say it's all going to be like speech. I'm just going to talk. We're going to have a conversation. The apps are going to run in the background and AI will orchestrate. You can see somebody like Microsoft pilot. Th…”