Adams: AI products require live production experimentation to verify they work
Paul Adams · Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO · Jan 28, 2026 · at 21:39
Intercom Chief Product Officer Paul Adams contrasts real-world production performance in AI with prototype demos that fail to scale.
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“When you build AI products, you really, really don't know if they're going to work. You need to have them in production, experimentation, all the time, trying to find edges, trying to find improvements in performance.”
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