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Paul Adams

7 statements across 1 episodes · 1 bullish · 1 bearish · 1 people on the record · first statement Jan 28, 2026 by Paul Adams · across every show →

On the record as a speaker too: Paul Adams's record, appearances and statements → this page counts the times other people say the name.

Everything said about Paul Adams, oldest first

Jan 28, 2026 negative
Insight
Adams: Non-Technical Buyers Cannot Accurately Evaluate AI Products
“Customers don't know how to evaluate AI products. They don't know how to run good evaluations.”
Paul Adams Jan 28, 2026 ▶ 33:27 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 neutral
Insight
Adams: AI Deals No Longer Have a Single Functional Buyer
“There isn't a single buyer anymore. So for example, with Finn, we have, yes, the customer service leader, and they're still heavily, you know, heavily influential. They have a lot of clout, but they don't make the decision. And the reason is because there's tw…”
Paul Adams Jan 28, 2026 ▶ 35:17 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 neutral
Insight
Adams: AI Product Marketing Must Focus on Infrastructure, Not Features
“A lot of AI products do look the same. A lot of them are now AI agents. They all kind of look like some kind of chat interface. They all do different things, but they all kind of look the same. It's hard to tell them apart. Look at five competitors. They all k…”
Paul Adams Jan 28, 2026 ▶ 34:11 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 neutral
Insight
Adams: Multi-step AI workflows suffer from compounding error rates
“All of these things compound. If you're really, really good at each of these steps, really good, like here we're really good, very reliable. You still have to multiply all these together. And by the time you're finished the entire workflow, especially the work…”
Paul Adams Jan 28, 2026 ▶ 19:11 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 neutral
Disclosure
Adams: Intercom abandoned its long-standing SaaS product principles for AI
“We had these principles at Intercom that evolved over years and they made us really good at building SaaS product... But, these principles were designed for the SaaS era. They were designed to build a SaaS product. We had to abandon all this shit.”
Paul Adams Jan 28, 2026 ▶ 24:51 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 positive
Insight
Adams: AI systems are easier to build when decomposing workflows discretely
“Getting AI and getting a rag system to accurately do these things is easier when it's discrete. You can experiment much faster. You can solve bits of the problem independently and then kind of chain them together.”
Paul Adams Jan 28, 2026 ▶ 18:37 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 neutral
Insight
Adams: AI products require live production experimentation to verify they work
“When you build AI products, you really, really don't know if they're going to work. You need to have them in production, experimentation, all the time, trying to find edges, trying to find improvements in performance.”
Paul Adams Jan 28, 2026 ▶ 21:39 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
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