“I have seen just hard fails from people who kind of like have that Silicon Valley passport that you're looking for. Oh, three years at Google, and then four years at Facebook. Fantastic. Not for your 20% startup. That person, especially people from Facebook that I interviewed were often very reluctant to make a decision without data, especially in enterprise when you have low volume parts of the funnel that are incredibly important”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
(the analysis reads context, assessments check outside sources). how →
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Insight
Grace: Software purchasing decisions are driven by emotion, not logic
“People don't make purchasing decisions because they have really, you know, logicked it out in their mind, even though we'd like to pretend that that's the case. Virtually all decisions that we make are really emotional in nature”
Merci GraceOct 9, 2018▶ 2:54Insider's Guide To Building Great Product w/Merci Grace, Slack's First Head of Product
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Grace: Candidates spending 10 hours on take-homes show valuable commitment
“If someone is really motivated to be at your company, it's okay if they spend 10 hours on it, because that's actually a great signal that this is someone who really gives a and is really gonna, you know, is a craftsperson who really cares and is gonna put a lo…”
Merci GraceOct 9, 2018▶ 13:20Insider's Guide To Building Great Product w/Merci Grace, Slack's First Head of Product
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Grace: Sales teams cannot replace user researchers for product feedback
“My sales guys are bringing back information to HQ. You, but they're not really listening. They're selling. And they're listening for the name of the competitor, for the problem that matches the use case, because they have that great line about this feature, wh…”
Merci GraceOct 9, 2018▶ 14:42Insider's Guide To Building Great Product w/Merci Grace, Slack's First Head of Product
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Grace: Product teams should ignore competitor moves and features
“Definitely ignoring everything else that's happening is the best thing to do. Competition can be very distracting and it's easy to look at someone else and sort of assume that, like, they're more successful than you are, or that the flow that you went through …”
Merci GraceOct 9, 2018▶ 30:02Insider's Guide To Building Great Product w/Merci Grace, Slack's First Head of Product
Insight
Grace: Nail SMB and end users before expanding to enterprise
“If you are selling to both enterprise and SMB, then I think just like anything else, nail the hell out of SMB first before you try to scale up into enterprise, because that is actually where the truism of, you know, like, oh, just follow the end user and don't…”
Merci GraceOct 9, 2018▶ 32:21Insider's Guide To Building Great Product w/Merci Grace, Slack's First Head of Product
Insight
Grace: Video games act as continuous onboarding experiences until they end
“Games are basically onboarding experiences forever until the game is over, because you're always learning something new.”
Merci GraceOct 9, 2018▶ 7:34Insider's Guide To Building Great Product w/Merci Grace, Slack's First Head of Product
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