Assertion Supported AI assessment confidence: 90% certainty 5/5 debate potential 1/5

HubSpot required new sales reps to build websites before pitching products

Danny Herzberg · From Freemium to Enterprise with Slack · Jul 1, 2019 · at 10:18

Danny Herzberg, former HubSpot sales leader and Slack sales executive, details HubSpot's sales training and consultative sales cycle.

0:00 / 0:21exact quote · 21.5s
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“Literally every sales rep spent two full weeks in a classroom building their own website, understanding what it feels like to be in a small business owner's shoes, and then the sales process would take three, four, up to five calls before you connect the dots between HubSpot's actual product that someone has to pay for, And what they learned about how this prospect could improve their marketing.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Danny Herzberg

Assertion Supported
Box uses sales reps for 25-employee companies while Atlassian uses none
“Box has, I think, a sales team that staffs, even, you know, 25 employee company can talk to a sales rep and engage, and those people are on quota, and that's a full team right there. And then on the extreme, on the other side of the spectrum is Atlassian, whic…”
Danny Herzberg Jul 1, 2019 ▶ 20:22 From Freemium to Enterprise with Slack
Disclosure
Slack replaced SMB sales reps with automated onboarding to move upmarket
“What we decided to do was completely shift the SMB team upmarket turn them into a mid-market organization. Work super closely with our counterparts in the product growth team and the marketing team to figure out how do we systematically build the kinds of ques…”
Danny Herzberg Jul 1, 2019 ▶ 21:18 From Freemium to Enterprise with Slack
Disclosure
Slack's early sales team operated out of Zendesk rather than Salesforce
“Early days we had an accounts team and the accounts team would work out of Zendesk, not Salesforce. So it was almost like an extension of customer support and they would talk to a dentist office and the CIO of a fortune 100 company in the same day.”
Danny Herzberg Jul 1, 2019 ▶ 17:09 From Freemium to Enterprise with Slack
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