Danny Herzberg, Director of Sales at Slack, compares enterprise go-to-market spectrums between Box's sales-heavy model and Atlassian's self-serve product-led model.
“Box has, I think, a sales team that staffs, even, you know, 25 employee company can talk to a sales rep and engage, and those people are on quota, and that's a full team right there. And then on the extreme, on the other side of the spectrum is Atlassian, which is essentially no salespeople selling all the way up to the Fortune 100.”
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More from Danny Herzberg
Disclosure
Slack replaced SMB sales reps with automated onboarding to move upmarket
“What we decided to do was completely shift the SMB team upmarket turn them into a mid-market organization. Work super closely with our counterparts in the product growth team and the marketing team to figure out how do we systematically build the kinds of ques…”
Danny HerzbergJul 1, 2019▶ 21:18From Freemium to Enterprise with Slack
AssertionSupported
HubSpot required new sales reps to build websites before pitching products
“Literally every sales rep spent two full weeks in a classroom building their own website, understanding what it feels like to be in a small business owner's shoes, and then the sales process would take three, four, up to five calls before you connect the dots …”
Danny HerzbergJul 1, 2019▶ 10:18From Freemium to Enterprise with Slack
Disclosure
Slack's early sales team operated out of Zendesk rather than Salesforce
“Early days we had an accounts team and the accounts team would work out of Zendesk, not Salesforce. So it was almost like an extension of customer support and they would talk to a dentist office and the CIO of a fortune 100 company in the same day.”
Danny HerzbergJul 1, 2019▶ 17:09From Freemium to Enterprise with Slack
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