Steele: Namely's customer renewal hinges entirely on initial implementation quality
Elisa Steele · How to Win the Talent War with Elisa Steele, CEO at Namely · Apr 13, 2020 · at 13:24
Namely CEO Elisa Steele explains why the HR software company prioritized customer onboarding to reduce churn.
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“At Namely, which is more of a business provider, our insight is if you have a fantastic implementation experience, you're not going to churn. We pretty much have you for your renewal because there's an extension of that implementation into your total experience. We also know if we screw that up and we don't do it well, you're likely not to renew with us the following year.”
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