Apr 13, 2020 · 19m · saastr
How to Win the Talent War with Elisa Steele, CEO at Namely
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In this SaaStr keynote, Namely CEO Elisa Steele presents a three-pillar framework—purpose, predictive insights, and consumer-grade experiences—to help SaaS leaders attract, engage, and retain top talent during an intense hiring landscape.
Statements from this episode (6)
Steele: Cultural incompatibility and disconnected purpose drive most acquisition failures
“What's the number one reason that acquisitions fail? Because they don't have a connected sense of purpose, and they have an incompatibility in their cultures.”
Steele: Skype lost focus because its purpose became diluted
“And if your purpose gets diluted, and I would say in some respects that would be the case for Skype, then your purpose gets to a different place, and things change so much that it doesn't actually have the same focus that it had before.”
Steele: Mid-market leaders with over eight direct reports churn faster
“We know that leaders in organizations and mid-market companies who have more than eight direct reports have a higher probability of leaving the company in the short term.”
Steele: Women receive 65% of peer recognition from other women
“We know that men and women are both recognized by their peers about the same frequency. But we know that men are recognized about 50% from colleagues who are women and 50% from colleagues that are male. So that seems pretty cool, right? You kind of have a good…”
Steele: Skype users who didn't video call within seven days churned
“We knew at Skype that if you downloaded the app and registered, if you didn't make a video call in the first seven days of onboarding, we lost you. You were not going to be a valuable user. You were not going to be an engaged user.”
Steele: Namely's customer renewal hinges entirely on initial implementation quality
“At Namely, which is more of a business provider, our insight is if you have a fantastic implementation experience, you're not going to churn. We pretty much have you for your renewal because there's an extension of that implementation into your total experienc…”