Disclosure certainty 4/5 debate potential 2/5

Rissell: Outbound sales failed to scale at TSheets

Matt Rissell · Three Non Obvious Lessons Learned Selling to SMBs with Xero and Friends · Aug 21, 2017 · at 25:06

Matt Rissell, CEO of TSheets, explains why cold outbound sales failed for his SMB SaaS business and how they adapted.

0:00 / 0:17exact quote · 17.8s
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“Like, it couldn't be an outbound sales team that created the demand, and so that, that, that was, didn't work. So now our salespeople are different, right? So we have those that come in, and they actually sign up for TSheets, and then we have salespeople engage with them.”

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Prediction Not checkable as stated
Rissell: Best-of-breed point solutions with seamless integrations will win in SMB SaaS
“The ones that I actually think are going to win in the marketplace are those that solve, ah, one problem. They're the best in breed solution. And then what they do is they seamlessly integrate with, ah, other applications that provide a solution.”
Matt Rissell Aug 21, 2017 ▶ 4:56 Three Non Obvious Lessons Learned Selling to SMBs with Xero and Friends
Disclosure
Rissell: TSheets has no management titles across the company
“We have no management titles inside of TSheets at all, because I think managers are, like, trying to constrict and trying to manufacture authority, right?”
Matt Rissell Aug 21, 2017 ▶ 20:36 Three Non Obvious Lessons Learned Selling to SMBs with Xero and Friends
Insight
Rissell: Manipulating NPS scores for marketing leads to bad internal decisions
“One thing that I will say is the NPS score, I mean, you will be tempted to create a bullshit NPS score. You will. You'll be tempted to do it, because it's something that you control how you do it internally, and then people leverage that as a marketing tool so…”
Matt Rissell Aug 21, 2017 ▶ 35:22 Three Non Obvious Lessons Learned Selling to SMBs with Xero and Friends
Disclosure
Rissell: TSheets suffered four go-to-market failures and ran out of money
“I mean, we had four miserable go-to-market failures, like to the point where we ran out of money, we had to move into free space, we had like four and a half employees, like the world was coming to an end.”
Matt Rissell Aug 21, 2017 ▶ 8:56 Three Non Obvious Lessons Learned Selling to SMBs with Xero and Friends
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