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Heilman: Peer executive alignment creates a differentiated enterprise sales experience

Pia Heilman · Mastering the Art of Customer-Focused Sales with Klaviyo's VP of Sales, EMEA · Aug 16, 2024 · at 17:04

This episode carries Pia Heilman's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.

Pia Heilman, VP of Sales EMEA at Klaviyo, explains enterprise sales execution tactics at a SaaStr presentation.

0:00 / 0:16exact quote · 16.8s
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“So CMO to CMO connects. CTO to CTO connects so that they can discuss challenges and goals. That in and of itself is delivering a differentiated experience because you're offering strategy in a way that maybe your peers aren't able to do, particularly not at scale.”

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