Anthropic uses Claude in Slack to answer employee questions and onboard staff
Kelly Loftus · Anthropic, Cursor, FaL & Bessemer Venture Partners: The Realities of Scaling AI · Sep 5, 2025 · at 18:59
Kelly Loftus of Anthropic describes how internal teams across engineering and non-technical roles deploy Claude to automate workplace questions and onboarding.
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“Across both the technical and non-technical org, one of the favorite use cases is the Slack channel that we spun up, and what this Slack channel does is employees can go in, ask questions. Claude is on the back end and uses to go search over our internal knowledge bases and then retrieve and answer the employee's question. It's been extremely useful for productivity, so folks can get a really great in-depth answer really quickly. That they would have otherwise had to ask a busy manager or busy engineer, and so it's been extremely great for time to onboard and just across, especially across time zones as well.”
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