Coupa CEO Rob Bernshteyn discusses supply chain disruptions during the COVID-19 pandemic with Jason Lemkin.
Disclosure
Bernshteyn: Amazon manages tens of billions of dollars through Coupa
“You know, it's interesting with Shopify and Amazon. I mean, these are our customers, you know, Amazon runs the tens of billions they managed through Coupa.”
Assertion Not checkable as stated
Bernshteyn: Coupa prospects froze dealmaking during month one of COVID lockdowns
“There was almost a deer in headlights moment amongst all of our, you know, the vast majority, I would say of our prospects around the world, whereas we don't know what's going to happen. So we actually need your help. You know, we need to get PPE equipment. We…”
Assertion Not checkable as stated
Coupa deployments average 6–9 months for enterprise, 4–5 weeks mid-market
“Well, the average is roughly six to nine months for enterprise customers, our mid-market customers, you know, four, maybe five weeks.”
Assertion Partly supported
Bernshteyn: Spend data showed brick-and-mortar retail declining quarters before COVID-19
“When we're looking at our business spend index, if your viewers go to spendindex.com, they can see the data on that. I mean, we've been looking to retail for three, four quarters, and it's been trending down.”
Insight
Bernshteyn: Enterprise platforms must balance large-customer complexity with small-customer usability
“What we learned from our largest customers, Amazon being one and others is how to support massive complexity in the simplest way possible. And what we learned from some of our smaller customers is how to keep things very intuitive and user centric, but at the …”
Assertion Supported
Bernshteyn: Nearly half of US B2B payments remain paper-based checks
“A lot of manual, a lot of paper in the United States, right? Nearly half is paper-based checks.”