This episode carries Tara Robertson's own address, with nobody on the show putting
questions to them. It still counts as said, and it is kept out of every score on their page.
Bitly CMO Tara Robertson addresses why companies underinvest in ongoing customer research despite its measured benefits.
“65% of marketers admit to not actually conducting customer research on an ongoing basis.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
(the analysis reads context, assessments check outside sources). how →
More from Tara Robertson
AssertionNot checkable as stated
Robertson: One day mining reviews matched 70% of a nine-month survey
“Customer survey was a nine month project in one day of mining data. We got to 70% of the same amount of information that was accurate just by going in and understanding from review sites how people were responding and interacting.”
Tara RobertsonApr 25, 2023▶ 7:30Customer Marketing Strategies Guaranteed to Grow Your Business with Bitly CMO Tara Robertson
Insight
Robertson: Prioritize customer onboarding and education before building advocacy programs
“A lot of businesses will come in and a customer marketer and say, we need advocacy. We need a community. We need X, Y, and Z. You need great onboarding. You need great content that educates your customers, and you need to think about campaigns in the same way …”
Tara RobertsonApr 25, 2023▶ 13:57Customer Marketing Strategies Guaranteed to Grow Your Business with Bitly CMO Tara Robertson
AssertionNot checkable as stated
Robertson: Customer research can boost NPS 10x and upsells by 26%
“If you look at the impact of customer research, you can see 10 X of an increase year over year. Sorry if that's not showing up appropriately there. That is a 10 X, not an I. An increase in customer satisfaction or NPS. A 20% increase in upsell and cross sell r…”
Tara RobertsonApr 25, 2023▶ 3:48Customer Marketing Strategies Guaranteed to Grow Your Business with Bitly CMO Tara Robertson
Insight
Robertson: Never send upsell or advanced emails to struggling onboarding users
“The most important thing for segmentation is to actually make sure that as you're sending out different communications, you know where your customer is and what their level of happiness is. If someone's in onboarding and activation, And they're doing well and …”
Tara RobertsonApr 25, 2023▶ 16:51Customer Marketing Strategies Guaranteed to Grow Your Business with Bitly CMO Tara Robertson
AssertionNot checkable as stated
Robertson: A Sprout Social re-engagement email recovered 62% of dropping-off users
“This one email saw 62% of users that were dropping off logging back into the app and becoming sticky again.”
Tara RobertsonApr 25, 2023▶ 17:58Customer Marketing Strategies Guaranteed to Grow Your Business with Bitly CMO Tara Robertson
Opinion
Robertson: Customer marketing lacks the established playbooks of demand generation
“And the reason is, is that there actually is no playbook. There's not a lot of information out there on what is customer marketing? How do you work on that? How do you create the right KPIs? What should your team look like? If you look at marketing in general,…”
Tara RobertsonApr 25, 2023▶ 1:43Customer Marketing Strategies Guaranteed to Grow Your Business with Bitly CMO Tara Robertson
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