Reese: There are only five acceptable responses to a direct request
Lexi Reese · The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese | SaaStr Software Community · Feb 3, 2020 · at 26:22
This episode carries Lexi Reese's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.
Gusto COO Lexi Reese discusses management frameworks for accountability and impeccable commitments across scaling teams.
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“And if you've made the request a non-compounded question, then there really are only five acceptable answers. And I will challenge you to write these down and see how crisp people commit versus how vaguely they commit. So five answers. Yes, I commit. I'll do it by the date. I'll do it exactly what you're asking. No, I don't. I commit to respond, but I need to actually do some research on what has to come off my list, so I'll get back to you by a certain time. Or finally, I actually need some clarification on what you're asking. The last one being, I counteroffer. I actually can't do that, but I think I understand the spirit of what you're asking, and so therefore, how about this? Five ways.”
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