Reese: Firing high performers who destroy trust is worth short-term revenue hits
Lexi Reese · The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese | SaaStr Software Community · Feb 3, 2020 · at 32:50
This episode carries Lexi Reese's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.
Gusto COO Lexi Reese outlines performance calibration and how to manage high-producing team members who damage organizational culture and trust.
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“At the end of that time period, if it has not gotten remarkably better, the person needs to go. And you need to be willing to take the hit to revenue or product delivery or whatever it is that that person was so amazing at, but I guarantee you the short-term hit is so worth it relative to the long-term malaise that develops in an organization where people who are doing all the right things see that this person is still allowed to be here.”
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