Catherine Blackmore
GVP Customer Success & Renewals, Oracle · 1 appearance on the record.
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Catherine Blackmore is the Group Vice President of Customer Success and Renewals at Oracle. She previously served as Chief Customer Officer at Bluenose Analytics and held senior leadership roles at Badgeville and Jigsaw.
4 insights · every statement was checked. none of them is a claim the record can settle: opinions, insights and disclosures never carry an assessment.
Everything Catherine Blackmore said on the Official SaaStr Podcast that made the record, most notable first. Filter by type, assessment or year in the ledger →
Startups Must Retain Early Customers Before Paying Salespeople Commission
“Why on earth would you pay a salesperson commission before you know if you're going to retain your customers? So it's that first hundred customers, maybe first 10, 20 customers, depending on your business model, before you even think about commissioning a sale…”
Customer Success Leaders Should Be a Company's Most Strategic Executives
“The customer success leader, in many ways, should be your most strategic resource and executive in the company, because if you think about it, your customer success organization should really be the mirror around what is working and what isn't working.”
Monetizing Customer Success Requires Self-Serve Alternatives Before Charging For Services
“Before you can have that ask for the services order conversation with your customer, you need to make sure that you actually have tools available that they can opt to do themselves. So whether that's Resources in the community, or training online content that …”
Appearances (1)
| Episode | Date | Speaking time |
|---|---|---|
| The Secrets of Net Negative Churn: Customer Advocacy | Aug 28, 2017 | 8m |