The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 4 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Startups Must Retain Early Customers Before Paying Salespeople Commission
“Why on earth would you pay a salesperson commission before you know if you're going to retain your customers? So it's that first hundred customers, maybe first 10, 20 customers, depending on your business model, before you even think about commissioning a sale…”
Customer Success Leaders Should Be a Company's Most Strategic Executives
“The customer success leader, in many ways, should be your most strategic resource and executive in the company, because if you think about it, your customer success organization should really be the mirror around what is working and what isn't working.”
Monetizing Customer Success Requires Self-Serve Alternatives Before Charging For Services
“Before you can have that ask for the services order conversation with your customer, you need to make sure that you actually have tools available that they can opt to do themselves. So whether that's Resources in the community, or training online content that …”