Wix Answers
part of Wix
5 statements across 1 episodes · 2 bullish · 2 bearish · 1 people on the record · first statement Feb 15, 2021 by Naomi Rozenfeld · said 11 times in 1 episodes since 2021 · across every show →
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brought up most by Naomi Rozenfeld (6), Amelia Ibarra (5)
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Everything said about Wix Answers, oldest first
Feb 15, 2021 positive
Rozenfeld: Turn internal agent docs into customer-facing knowledge bases
“Look at what that knowledge that you've created internally, whether it's cross organizationally or just even for your agents themselves, and then just customize it just. A little bit and make that more customer facing, right?”
Feb 15, 2021 negative
Feb 15, 2021 negative
Rozenfeld: Deploying AI without defined problems hurts customer funnels
“What are you trying to solve? Try and answer that first, and then work, work backwards to that, and then see how that technology fits into it, rather than, like, you know, I need chatbots, I need AI, and, like, trying to get everything to work, where that usua…”
Feb 15, 2021
Rozenfeld: Only 10% of users escalate issues to customer care reps
“We do know that today for almost, you know, for the one out of 10 users that actually does escalate and start talking to one of your customer care reps. Opens a ticket, takes the time to write about it, that 10% of your users that do it, the other 90% don't.”
Feb 15, 2021 positive
Rozenfeld: Early customer care differentiates great companies from good ones
“Making that a big part of your core strategy from day one is really a big part of what defines and really can differentiate a great company from a good one. Understanding that customer care, or at least understanding the voice of your customer from the earlies…”