sales commissions

also referred to as: sales commission

3 statements across 3 episodes · 1 bullish · 2 bearish · 3 people on the record · first statement Jan 14, 2021 by Tim Willey · across every show →

Everything said about sales commissions, oldest first

Jan 14, 2021 negative
Insight
Willey: Paying full commissions for flat account renewals breaks SaaS unit economics
“If they're not growing customer accounts, the economics, the customer acquisition costs, the lifetime value doesn't really stack up to pay the full commission on, on, on effectively just treading water.”
Tim Willey Jan 14, 2021 ▶ 28:30 10 Rules for Defining Churn with ForgeRock and Solarwinds | SaaStr Software Community
Dec 9, 2021 positive
Insight
Lemkin: Requiring CS acceptance before paying commission is the best anti-churn hack
“Having customer, if you have enough trust with your head of customer success, have them have to accept the customer. This is the only hack I've seen. Not that the commission is delayed until deployment or renewal, but CS has to accept it.”
Jason Lemkin Dec 9, 2021 ▶ 18:54 Ask Me Anything About Customer Success with SaaStr CEO Jason Lemkin and ChurnZero CEO You Mon Tsang
Dec 24, 2025 negative
Insight
Sales commissions penalize early-stage reps for onboarding teammates
“Every hour that you spend onboarding or training someone else or doing some other project is quite literally money that you are not making that you could have been making. So it's at a true cost to yourself as an individual If you are doing other things to ben…”
Maggie Hott Dec 24, 2025 ▶ 10:50 Why OpenAI Doesn't Pay Sales Commission (And Why It Works) with OpenAI GTM Leader Maggie Hott
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