SaaS product

“I'd rather have an expert in my product that's a decent closer than an amazing closer that doesn't understand the product. They won't close anything until your brand is just mega.”

“It really doesn't matter if you're providing a lot of value if you increase your prices in even 20%.”

“I think if you have humans in a renewal, you're you have failed your customers. You have failed your customers. If you need sales or success or account, it doesn't mean that the margin, you don't need help. I'm not saying you don't need to parachute in on 10% …”

“If you have a product that people use. Once a week, once a month, once a quarter, it's dangerous. It's much easier to rip out.”