retention rate
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Nov 19, 2021 by Mark Roberge · across every show →
Everything said about retention rate, oldest first
Nov 19, 2021 positive
HubSpot's retention jumped from 50% to 97% with five feature adoptions
“HubSpot. We caught this late at like ten million in revenue. Our churn was not good, and we ran 50 permutations and found out that if our customers use five or more features in the platform in the first two months, the retention rate is like 97%, and if they d…”