post sales
3 statements across 3 episodes · 2 bullish · 1 bearish · 3 people on the record · first statement Apr 30, 2024 by Kyle Norton · across every show →
Everything said about post sales, oldest first
Apr 30, 2024 positive
Norton: Giving sales leaders ownership of post-sales eliminates finger-pointing
“This also makes the customer problem your sales leader's problem, which means there's no more finger pointing. And I think that's really valuable. So I'm a big believer in single threaded ownership. Make your post sales problems your sales leader's problem som…”
Oct 18, 2024 positive
Feb 5, 2025 negative
SaaS Companies Should Cap Post-Sales Spending at 10% of Revenue
“I tell companies all the time, 10%. That's the number. You have 10% of your revenue that you can spend on all things post sales. And I can debate what's in there or not in terms of the menu we talked about. But ultimately, if you're going to run a business tha…”