Post Sales
topic on 1 show · 3 statements across 3 episodes
3 statements about Post Sales, every show
SaaS Companies Should Cap Post-Sales Spending at 10% of Revenue
“I tell companies all the time, 10%. That's the number. You have 10% of your revenue that you can spend on all things post sales. And I can debate what's in there or not in terms of the menu we talked about. But ultimately, if you're going to run a business tha…”
Lemkin: Post-sales AI adoption is two to three years ahead of sales
“I think everything in post sales is actually ahead of sales and AI far ahead, like two to three years ahead post sales and sales.”
Norton: Giving sales leaders ownership of post-sales eliminates finger-pointing
“This also makes the customer problem your sales leader's problem, which means there's no more finger pointing. And I think that's really valuable. So I'm a big believer in single threaded ownership. Make your post sales problems your sales leader's problem som…”