platform

“When you start to look at the metrics of a platform, ah, there's incredibly high engagement and incredibly low churn. Ah, if engineers are doing days or weeks or even, even sometimes months of work to install something, it's incredibly unlikely that they're go…”

“It's not at all uncommon for great software companies to spend upwards of 40, even 50% of their total R&D budget on those platforms. Because those investments are multiplying the investments that you're making in the other 50% of your R&D investments.”

“Platform side, it's more difficult to be replaced because you're just becoming the foundation for the customer's business, while end to end up, you can pick up the competitor and replace quickly”

“If you want to become a truly enterprise billion dollar unicorn, you have to think about, okay, what's the adjacent areas you can expand? What's the common layer you can have within the product? So going from app to platform.”

“Everything we offer on the platform, we came up with organically through these customer conversations.”

“We do think that's one of the reasons why platforms will continue to win. Point agents will not win in this whole race that we are in.”