Personio

“And some teams will get smaller, others will get bigger. And that, that is the case. So for example, I think there are teams that where, where this is further away, for example, our channel and partner teams, we can use way more people there and other teams wi…”

“We rolled out Gong Engage. We had Groove. We, that didn't work very well, so we rolled out Gong Engage.”

“One of the things that we did is we have every year a President's Club, and early in the year, we announced that we actually have two or three seats this year for the coming President's Club for the best contribution of AI, and we're going to nominate a number…”

“My go-to-market team uses now about 90% of the people uses LLMs every week.”

“So we deduped all our Salesforce data, because initially, one third of our data in Salesforce were duplicates, so we had a lot. So we installed, like, automatic deduping.”

“And then we're going to use Fin for customer support. That's the second agent that we're going to roll out in the next few weeks.”

“Not only that, you see here the pipeline that an ESDR is adding with this assistant, and basically the pipeline per FTE generated went up like probably like two X.”

“We have seen cases where our data and systems team built things with LLMs, but it was lacking the business context, and therefore the models didn't work very well.”

“Our reps would fill out a Salesforce after they had won like a deal or lost a deal. And when you look at them, a lot of data points were great, but there was always like, 30% was due to other.”

“First of all, when you look at the last seven days, a 140 meetings were booked. There were, like, 200,000 sessions on our website, so a lot, and you see, like, okay, how many conversations are already happening, and we're probably a month, six weeks into this.”

“One of them shadowed an account manager or a number of account managers for two weeks. And she found that the account managers were spending their time in seven or eight different systems. They, in order to do, to perform a simple task, they had to switch from…”

“But here you see, for example, that the research time that an ESDR spends on this work went from two hours a day to 15 minutes.”

“On our customer conversations, we loaded sort of 5000 Gong calls in Snowflake. We added a lot of emails. We added, we connected to Salesforce, brought that all together.”

“And what we found was that We were able to add, like, maybe 10, 15% to the battle cards that, that initially was not that clear to us.”

“In revenue operations, we now have two go-to-market engineers. We have those since a couple of months.”

“We have actually, as I said, now, 400 of these assistants. Now, the top 10 does, like, probably 80% of the value, but we keep coming, and people keep coming also bottom up with new ones.”

“Initially we found, for example, Nia started to give, like, legal advice. He said, ah, better not. And then Nia started bashing competitors, like, that's not us.”