per resolution model
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Nov 4, 2024 by Jason Lemkin · across every show →
Everything said about per resolution model, oldest first
Nov 4, 2024 positive
Lemkin: Customer Support SaaS Platforms Are Converging on Per-Resolution Pricing
“Even in this sort of odd per resolution model in, in post sales support. I think everyone, Zendesk, intercom, customer, gorgeous, dial, even dial pad, even in other areas, I think they all converging on the same model.”