on-prem software

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Dec 9, 2021 by Jason Lemkin · across every show →

Everything said about on-prem software, oldest first

Dec 9, 2021 neutral
Insight
Lemkin: SaaS customers demand quarterly innovation and will leave without it
“Really people want quarterly innovation in their vendor, and they're expecting it for that check. And you have, the idea that you have to re-earn your customer, right, which is part of retention, sometimes is a little alien to on-prem folks, the idea of re-ear…”
Jason Lemkin Dec 9, 2021 ▶ 34:38 Ask Me Anything About Customer Success with SaaStr CEO Jason Lemkin and ChurnZero CEO You Mon Tsang
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