net negative churn

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 7, 2017 by Jason Lemkin · across every show →

Everything said about net negative churn, oldest first

Jul 7, 2017 positive
Insight
Lemkin: Once traction exists, customer success matters above all else
“Once you have something, Like nothing matters but customer success, right? It's getting that net negative churn and building on the customer.”
Jason Lemkin Jul 7, 2017 ▶ 3:43 Josh Stein of DFJ: What Makes a Great SaaS CEO
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