Lucas Fox

4 statements across 1 episodes · 1 bullish · 1 bearish · 1 people on the record · first statement Feb 16, 2023 by Lucas Fox · across every show →

On the record as a speaker too: Lucas Fox's record, appearances and statements → this page counts the times other people say the name.

Everything said about Lucas Fox, oldest first

Feb 16, 2023 positive
Assertion Not checkable as stated
Fox: Half of Brex seed customers advanced rounds every 12 months
“We saw that, you know, about half of the seed companies that we acquired as customers would grow into Series A companies, and a half of those Series A companies would graduate into Series B, and a half of those Series B into Series C, and this would happen at,…”
Lucas Fox Feb 16, 2023 ▶ 5:03 SaaStr CRO Confidential: Brex GM of Startups Lucas Fox on Customer Retention and Expansion
Feb 16, 2023 negative
Insight
Fox: Rapid User Acquisition Masks Underlying Churn in High-Growth Startups
“The challenge with some of these high growth companies like Brex is that user acquisition, net new user acquisition, Sort of obfuscates the problems of customers churning, because you're still growing revenue a lot month over month. And so despite having churn…”
Lucas Fox Feb 16, 2023 ▶ 7:09 SaaStr CRO Confidential: Brex GM of Startups Lucas Fox on Customer Retention and Expansion
Feb 16, 2023
Disclosure
Fox: Brex Created Dedicated Implementation Team to Mitigate Churn
“Implementation was a separate team, but it was born as a result of this insight that implementation was the most effective low hanging fruit path to mitigate churn.”
Lucas Fox Feb 16, 2023 ▶ 17:59 SaaStr CRO Confidential: Brex GM of Startups Lucas Fox on Customer Retention and Expansion
Feb 16, 2023
Insight
Fox: Engineers avoid customer calls unless scheduling and outreach are centralized
“I've noticed this pattern when speaking to a lot of founders that a lot of engineering and product leaders, they're expected to speak to customers, but they're also expected to do the work of reaching out and finding out the customer and sort of scheduling the…”
Lucas Fox Feb 16, 2023 ▶ 34:30 SaaStr CRO Confidential: Brex GM of Startups Lucas Fox on Customer Retention and Expansion
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